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Recycling FAQ’s

  1. What happens to the paper Urban Impact collects?
  2. Does Urban Impact make a new product out of the material collected?
  3. What new products are made out of the material collected?
  4. Once Urban Impact receives our paper at the MRF how quickly does our material get sorted and sold?
  5. Can I include paper towels in my office recycling?
  6. Do I have to sort the office paper materials before Urban Impact picks it up?
  7. Urban Impact trucks are always so clean. How often do you wash them?
  8. Why do we have to sign a service agreement with Urban Impact?
  9. Why do we pay for recycling services when Urban Impact sells the materials?
  10. Why did the driver not pick-up our un-flattened boxes
  11. Why did the driver not pick-up our deskside boxes from each of our desks?
  12. Our office is moving. Can we arrange an Office Clean-Out pick-up
  13. What are mixed containers?
  14. What types of plastic containers are acceptable?
  15. How clean do the mixed containers have to be?
  16. What kind of payment options are available?

1. What happens to the paper Urban Impact collects?

Urban Impact delivers all the materials to a receiving facility (Urban Impact operates two in the Lower Mainland and delivers to a large integrated recycling firm in Calgary).  The material is received and emptied into a secure warehouse, where it is sorted mechanically into the different grades, then baled and then shipped to a recycling mill. Urban Impact sells the material to both domestic and international markets.

2. Does Urban Impact make a new product out of the material collected?

No. Urban Impact is the “middle person” in the recycling process, providing the containers, the regular pick-up and then the processing. The different mills receive our materials as a raw resource and make the new product.

3. What new products are made out of the material collected?

  • Old newsprint is used to make new newsprint paper or used in making roof and felt paper for the construction industry.
  • Cardboard boxes are used to make new cardboard paper. White and colored office paper is used to strengthen other paper materials (like cardboard) and also used to make new office paper.
  • Plastic bottles are used to make things like plastic lumber, fleece jackets and new plastic containers (though never food containers).
  • Aluminum is melted down and used to make new aluminum products.
  • Metal containers or steel are melted down and used to make new steel products.
  • Glass bottles are crushed and used for road fill, or cullet to make new glass products.

4. Once Urban Impact receives our paper at the MRF how quickly does our material get sorted and sold?

Usually in 1 to 2 days.

5. Can I include paper towels in my office recycling?

No.

6. Do I have to sort the office paper materials before Urban Impact picks it up?

No, we do all the sorting for you.

7. Urban Impact trucks are always so clean. How often do you wash them?

Once a week, with an environmentally biodegradable soap. We are also in the process of setting up a structure of rain barrels that will capture rainwater to use when washing our vehicle fleet, reducing the amount of water we consume.

8. Why do we have to sign a service agreement with Urban Impact?

Service agreements let us plan for capital expenditures (i.e. trucks and containers) and itemize the services we provide our clients so that both parties are clear on what is going to be provided, and when. The service agreement also gives us our clients’ “ok” to be on site and service their recycling and waste removal needs.

9. Why do we pay for recycling services when Urban Impact sells the materials?

We need to charge for services in order to balance the cost of collection, processing and recycling – the sale of sorted, baled and shipped paper material only represents about 40% of our revenue. We will pay you for your off-cuts, bulk printer scraps, baled or compacted cardboard, and refundable beverage containers, depending on current market conditions and the volume of materials generated.

10. Why did the driver not pick-up our un-flattened boxes?

Our drivers are trained to only pick-up flattened boxes because often our customers want to save boxes for a move or for storage.

11. Why did the driver not pick-up our deskside boxes from each of our desks?

Our drivers are trained to only pick-up from the central pick-up locations in your office. We have found that emptying deskside boxes disturbs some of our customers and also possibly recycles paper that someone was still referring to.

12. Our office is moving. Can we arrange an Office Clean-Out pick-up?

No problem, just call our office to arrange for the extra pick-up. If it is a lot of material we probably won’t schedule the extra pick-up on your regular day of service.

13. What are mixed containers?

Mixed Containers are all glass, metal and plastic containers – we do the sorting for you.

14. What types of plastic containers are acceptable?

All rigid containers that are labelled type “1” to type “7” are acceptable. Look at our Fact Sheet to find out what else is acceptable!

15. How clean do the mixed containers have to be?

Please just make sure the mixed containers are empty – no need to rinse them or remove labels.

16. What kind of payment options are available?

For Payment by Visa or Mastercard. Please call us at 604-273-0089 ext. 433 or fill out the Form and fax to our secure fax line at 604-273-0499.

Download Urban Impact’s credit card authorization form.

Electronic Funds Transfer. If your company already pays bills through Direct Deposit payment, please contact us at 604-273-0089 ext. 433 and we can provide the information you require.

Payment by Cheque: cheques should be sent to us by mail or courier in the event of a Canada Post strike

Please forward to your accounts payable representative.