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Shredding FAQ’s

  1. What privacy legislation must governments, businesses
    and non-profits comply with?
  2. How long do I have to retain my business records?
  3. What information does Urban Impact’s Certificate of Destruction provide me?
  4. What is the difference between Off-Site and On-Site shredding?
  5. Which is more secure, Off-Site or On-Site shredding?
  6. Why should I choose Off-Site, as opposed to On-Site shredding for my confidential documents?
  7. What is more secure: shredding or recycling?
  8. When do my confidential documents get shredded after they are picked up and taken to Urban Impact’s secure warehouse
  9. How long does it take to schedule my Office Clean-Out?
  10. Are Urban Impact Systems employees bonded?
  11. Is paper that is designated for shredding recycled too?
  12. Do I have to remove all binders and clips before paper is picked up to be shredded?
  13. Does Urban Impact provide one-time pick-ups for file boxes?
  14. Do I need to sort the paper?
  15. I only need a one time shred. Can you help?
  16. What happens if our container is full before the regularly scheduled service time?
  17. What Should I Shred?

1. What privacy legislation must governments, businesses and non-profits comply with?

The Federal Personal Information Protection and Electronic Documents Act (PIPEDA) is overseen by the Privacy Commissioner of Canada. The BC Personal Information Act (PIPA) is overseen by the B.C. Information and Privacy Commissioner. This legislation requires all organizations to have privacy policy statements addressing information management practices including: the collection, use, disclosure, retention, security and destruction of all personal client and employee information.

2. How long do I have to retain my business records?

Consider mandated document retention rules before destroying business records. For example, the Canada Revenue Agency (CRA) stipulates that business records must be keep for six years to the end of the last tax year to which they relate.

3. What information does Urban Impact’s Certificate of Destruction provide me?

The Certificate of Destruction itemizes shredding start time, finish time, date and weight of material destroyed.

4. What is the difference between Off-Site and On-Site shredding?

“Off-Site” means that the paper is shredded at Urban Impact’s secure warehouse. “On-Site” means a vehicle arrives at your place of business and shreds your documents while you watch.

5. Which is more secure, Off-Site or On-Site shredding?

Both Off-Site and On-Site shredding are secure if the service is provided by a reputable company that has the experience to handle your sensitive documents in a secure and efficient manner.

6. Why should I choose Off-Site, as opposed to On-Site shredding for my confidential documents?

Not only does Off-Site Shredding reduce noise congestion at your place of business, it is also cost-effective, secure and convenient.

7. What is more secure: shredding or recycling?

Shredding, because the material is destroyed. Recycling is also a safe and secure way of disposing of your paper, but the paper is not destroyed until it reaches the consuming mill in the recycling process.

8. When do my confidential documents get shredded after they are picked up and taken to Urban Impact’s secure warehouse?

Most material received at our secure warehouse designated for shredding are destroyed within 48 hours.

9. How long does it take to schedule my Office Clean-Out?

It depends on how much material you have for shredding. Smaller Clean-Outs (less than 80 boxes) can usually be pick-up within two working days. Larger Clean-Outs (i.e. two skids or 20 skids of files) can also usually be completed within two to three working days.

10. Are Urban Impact employees bonded?

Yes – all of our employees are screened for RCMP clearance and are bonded.

11. Is paper that is designated for shredding recyclable too?

Yes – most paper that is shredded is recyclable and once shredded, is baled and prepared for shipment to a recycling paper mill.

12. Do I have to remove all binders and clips before paper is picked up to be shredded?

No, we do the work for you.

13. Does Urban Impact provide one-time pick-ups for file boxes?

Yes. Please try and count the number of boxes you have for shredding so that we can customize an appropriate service plan for you. You will receive a Certificate of Destruction once the paper has been shredded.

14. Do I need to sort the paper?

No sorting is required. You also do not have to remove paper clips, staples or binder clips.

15. I only need a one time shred. Can you help?

Absolutely. We would be happy to help you, whether you need daily shredding or a one-time annual purge.

16. What happens if our container is full before the regularly scheduled service time?

Contact us and we would be more than happy to come for an extra shred. If your containers are filling up sooner, we can adjust your service frequency or add a container.

17. What Should I Shred?

  • Sales information
  • Financial records
  • Payroll records
  • Invoices
  • Customer lists
  • Employee files
  • Legal documents
  • Credit card receipts
  • Tax records
  • Medical records
  • Cancelled checks
  • Correspondence
  • Memos
  • Price lists
  • Computer printouts
  • Inventory lists
  • Business records
  • Proposals
  • Competitive information
  • Student records