“Nicole Stefenelli and husband, Rod Nicolls have installed a new baler at their Richmond-based business, Urban Impact, to serve a global market.”
By Maurice Bridge
Vancouver Sun – Businesss – Wednesday, October 8, 2003
Some of the best ideas can arise when you least expect them. Just ask Nicole Stefenelli. Standing on a narrow steel platform 25 feet above the concrete floor of a North Reichmond warehous, getting showered with bits of paper as a constant stream of the stuff drops off a conveyor belt into the maw of a massive mechanical baler, it’s not hard to appreciate Rod Nicolls’ enthusiasm for the new machine.
The massive Bollengraaf HBC 110 is a remarkable device. It can process 5,000 metric tons a month, turning unwanted paper and cardboard into neat, wire-wrapped cubes 60 inches long, 42 inches high and 42 inches wide. The cubes are designed to pack neatly into shipping containers, and depending on what they’re made from – cardboard, high-quality paper, lower-grade material – they could be headed anywhere from Burnaby or Oregon to South Korea or South America to be pulped, de-inked and re-used. One place they won’t be headed for is the local landfill, which is the point of the whole business.
“We decided to take a really big leap instead of just a small leap, so we’ve gone from a machine that was doing five tons an hour to one that can comfortable do 25 on cardboard and 45 on paper,” Nicolls explains. “I don’t know everyone else’s numbers, but it’s probably the highest-capacity baler west of Winnipeg. Now that we’ve got this machine, we want to draw some tons to it.”
Nicolls and his partner in Urban Impact Recycling, Nicole Stefenelli, who is also his wife, are so pleased with their new baler they’re planning an open house this month to show it off. But for now, warehouse workers are hustling to clear the backlog from five weeks of down-time while the baler was being installed, racing around in Bobcats, pushing massive piles of paper and cardboard from recycling initiatives all over the Greater Vancouver Regional District.
Urban Impact has been around since 1989, which makes it a recycling pioneer in these parts. Stefenelli started it as a thesis project for a geography degree at UBC, using four restaurants as clients. When she finished school and was looking for a job, one of the restaurant owners challenged her to turn it into a real business.
Since then, she and Nicolls, who previously worked in the sales end of the lumber industry, have acquired a lifetime of business education and experienct, building their company into an enterprise with revenues of just under $3 million a year. “Our specialty is small-to-medium-sized business, that’s our niche market,” says Stefenelli, sitting in a simple office in a double-wide construction trailer on a corner of the company’s River Drive lot. “That ranges from a two-person office to a 100-person warehouse.”
A fleet of nine trucks services 3,000 pickup points, and customers pay anything from $30 to $600 a month to have their unsorted paper, along with other recyclables like glass, plastic and metal, removed. “It’s become a regular course of business, as opposed to something that’s done just by a few select businesses,” she says, “It’s pretty pervasive.”
It wasn’t always that way. When she produced her first brochures, she paid a substantial premium to have them printed with environmentally friendly inks. When she ordered reprints a couple of years ago, she reminded the printer about the inks. “They laughed and said, ‘Alll our inks are environmental.” It’s wonderful to hear that this is more of a norm than a freak, that you’re [no longer] being extraordinarily environmentally aware when the world around you isn’t.”
But environmental awareness doesn’t absolve a recyling business from the hard laws of commerce. Having spent $600,000 for the Dutch-made baler, Stefenelli and Nicolls are now focussed on finding more material to take advantage of its huge capacity. “If you look at a curve of baling cost per ton, we were totally flat-lined,” says Nicolls. “Each additional ton cost us the same as the ton before. With this one, we’re on a real sharp drop, because you amortize your capital cost over more units and this has extremely low operating costs.”
About 75 per cent of what the company process is from its own clients, and it buys the remaining 25 per cent from other recyclers. Stefenelli wats to change that ratio, and she and Nicolls believe the key to that is fair and transparent dealing with clients. It was the lack of that, says Nicolls, that drove them into baling in the first place. “We backed into it because we were being hosed on pricing. If they had only been taking their 30 bucks a ton or 40 bucks a ton that they needed, and that’s what they took and were transparent and disclosing what they were doing to us, we would have just focussed on trucking and staying with that. We wouldn’t have 40,000 square feet of warehouse and two acres, we’d have to have just a little shop for our trucks and we’d outsource all that stuff.”
But they’re not looking back: Their new machine gives them a capacity several times greater than the amount they’re currently processing, and they’re eager to work it harder. Their business cards describe them not as CEO and COO, but as “Customer Satisfaction Specialist,” and they’re confident that attitude will carry them to the next level.
“The margins are thin,” says Stefenelli, “but they’re there, and they’ll grow with volume.”
Posted: April 5th, 2003
Local, independant firm grows to become leader in ‘green’ business.
By Philip Raphael, Staff Reporter
Richmond News – Business – Weekend, April 5-6, 2003
Some of the best ideas can arise when you least expect them. Just ask Nicole Stefenelli.
In the late 1980’s she was a University of B.C. geography student who was admittedly “lacking a bit of direction.” But after a year and a half visit to Europe, a ‘green’ lightbulb went off in her head. “I was extremely impressed by their recycling initiatives,” explained Stefenelli. “I very quickly identified that a recycling service was something that did not exist at home because it wasn’t until about 1991 that the blue box program got started.”
When she returned from her trip she explored the possibility of setting up a business that could provide a similar service. The result? Today, she and partner Rod Nicolls are co-owners of Richmond-based Urban Impact Recycling Ltd., one of few independent, privately-owned recycling operations.
Starting out in 1989 with a single employee, a 1,000 square-foot space in Vancouver, and one collection truck, the business has blossomed to include a two-and-a-half acre site in North Richmond where recyclable material is sorted.
25 full-time employees, a fleet of 10 collection trucks, around 1500 clients from Vancouver to Chilliwack, and a total processing volume of 700 metric tons of material last year.
All in all, not bad for a business that started almost by accident. “It wasn’t anything really brilliant that I did, it had more to do with really good timing, ” Stefenelli said. “I just kind of fell into it. But the marketplace was right because people were willing to do the right thing for the environment.”
Today, 14 years after opening up shop, and with recycling pretty much the habit for most urbanites, the business continues to grow. The firm’s most recent foray, made last month, involved gaining 300 or so small business customers who were previously being served by the Delta Recycling Society.
“In the first four to five years the business pretty much doubled each year,” Stefenelli explained. “Since then, we’ve grown about 25 per cent annually.”
Their single biggest client is the City of Vancouver, which contracts Urban Impact to service the city’s apartment building residents. Their five-year contract with the city expires next year. Other significant clients include Vancouver International Airport, VanCity Credit Union, Granville Island Public Market and the majority of hotels in the downtown area.
About 95 per cent of the material they cart away is paper and cardboard. And with new cardboard products now being permitted to us as much as 20 per cent of post-consumer content – material that has been recycled – the market continues to be bountiful for recycled paper fibre in overseas markets such as Chile, Peru, Korea, and Argentinal.
“Essentially, it’s anyplace that doesn’t have trees,” quipped Nicolls who is the firm’s manager of operations. Brokers help the firm find buyers for the paper and cardboard that is hand-sorted and then compressed into bales and readied for container shipment. While most large recycling firms belong to corporate interests, Stefenelli said there is little fear her and Nicolls would ever hand over their operation to an interested buyer any time soon.
“Some people have that exit strategy to build up a business and then have some big corporation come in and buy it. But we love what we do. It may not be a glamourous business, but we enjoy it.”