Urban Impact is

Committed to outstanding customer service & Safety!

For over 30 years, Urban Impact has been a leader in waste management strategies and solutions. From single pick-up to enterprise-wide recycling, shredding and waste collection, we have a solution for you!

Work safely, always! This is our first, of thirteen, company cultural values. We are proud winners of the 2024 Innovation Award at Safety Pinnacle Awards.

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CUSTOMER PORTAL

Customer Portal is the place where Urban Impact customers can pay their bill and manage their Urban Impact account. The customer portal features:

  • Auto-pay your invoice: Enroll in autopay.
  • Paperless invoicing: Enroll in paperless email billing.
  • Online payments: Pay invoices easily online with a safe and secure online payment service.
  • Service scheduling and calendar:View and confirm your collection days.
  • Add or change services: Add or request a change of service schedule online.
  • Account updates: Notify us of an address or contact change.

LOg In today!

Let’s work together

JOIN THE URBAN IMPACT TEAM

We are looking for great people to join the Urban Impact team!

Urban Impact is a growing company. We are looking for solution-oriented people with a common goal to help our customers and the environment. Check out our current openings.

A growth-oriented company, we share a common goal to amaze our customers.

We’re passionate about creating innovative recycling solutions.

JOIN THE TEAM NOW!

What's new at Urban Impact

Our latest blog posts

While the holiday season is a time filled with joy, family, and festivities, it also comes with an environmental cost. The abundance of decorations, gift-giving, and parties that we participate in can create excess waste and energy usage. When we multiply the decorations, parties, and gift-giving by all of us throughout British Columbia, who celebrate the holidays, it becomes apparent how quickly excess waste and energy usage add up. 
With the dark days and cold weather, it’s like we blinked and suddenly Christmas is just around the corner. We love this time of year! For many of us, it’s the time of year of giving and gathering, hanging outdoor lights, decorating our front doors or lawns, and setting up a Christmas tree in our window, surrounded with gifts wrapped in all kinds of colors and materials.
Congratulations to Communitas on their 50th anniversary! Since 1974, Communitas Supportive Care Society has been helping our communities by assisting individuals with developmental disabilities, mental health challenges, and acquired brain injuries across Metro Vancouver, the Fraser Valley, and North Vancouver Island.

 

Canada Post Strike Update - December 2024

As the Canada Post strike continues Urban Impact offers several convenient options to pay invoices during this time:

  1. View invoices and pay by Visa or Mastercard on our customer portal
  2. Pay by EFT through your financial institution
  3. Email payments to accounting@urbanimpact.com 
  4. Courier cheques to 5 Capilano Way, New Westminster, BC V3L 5G3

If you do not have access to our Customer Portal, please email customerservice@urbanimpact.com for instructions on how to log on and manage your account, including paying for monthly invoices.