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Who We Are

Who We Are

Urban Impact was launched as the first multi-material recycling company in Metro Vancouver. We’re a family-owned business with a fresh, innovative approach to the management of waste and recycling. For more than 20 years, we’ve been servicing most key industrial and commercial and government sectors. Work with us to streamline waste, set diversion targets and manage your recycling.

Today, Urban Impact’s team of over 100 employees and a fleet of 40 recycling trucks provide a wide range of recycling, secure paper shredding, and waste audit services.

Who We Are

We’ve made significant investments in creating two large, modern Materials Recovery Facilities.  Urban Impact services 6,500 locations, from Whistler to Chilliwack and in Calgary.

Urban Impact was founded on the premise that there was a need for a different kind of recycling company… one that sets new standards of personal service, cost containment, and customized recycling programs- a simple, way to save money, operate more efficiently and improve environmental performance:

  • We’ll help you find innovative ways to ‘reduce, reuse and recycle’.
  • Securely destroy your confidential documents with Urban Impact’s  on-site shredding services.  Sharing our zero waste philosophy, shredded materials are recycled.
  • Increase your diversion rates.   Let Urban Impact conduct a waste audit.  Our waste audits come with a list of recommendations, so that measurement can turn into action, quickly.  Contact us now to start saving money.

Our Customer Service Commitment

About Us

We strongly value customer service.  We act on that value by making recycling at work really work. Our recycling process begins with partnering with our customers for the long term.  We pride ourselves in putting our customers at the center of everything we do.

One of our key goals is get things right the first time round.  When you contact us, we want you to feel that we are truly listening and taking good care of you.

Our Team

At Urban Impact, we believe that our employees are our biggest assets.  President and CEO Nicole Stefenelli knows most of Urban Impact’s 100 plus employees and moves among them in an easy, informal manner. We’re very proud that Urban Impact was named one of the Top Employers in British Columbia by BC Business magazine.  Our team is committed to making a difference by supporting the communities where we work and live.

We believe that Changing the Way we Deal with Waste is a Necessity

We are also dedicated to minimizing waste in the landfills and protecting our environment.

Urban Impact’s Story

In 1989, Urban Impact began as founder Nicole Stefenelli’s university project.  Nicole was seeking to prove that it was viable for commercial businesses to reduce their waste disposal costs and go green.  She unequivocally believed that recycling was worth the effort as it conserves natural resources, reduces the amount of waste sent to landfill and saves energy. Driven by an entrepreneurial spirit, Nicole’s passion for recycling led her to create Urban Impact to promote green solutions for the recovery and reuse of paper and cardboard. We recently celebrated our 20th birthday.  Nicole has been very pleased to see recycling volumes steadily increase over the past 20 years!

From the beginning, Nicole set out to create a different kind of recycling company.  Highly committed to investing in people and state-of-the-art technology, Urban Impact’s Materials Processing Plants are located in Richmond and New Westminster, BC.

Our Richmond recycling facility is perfectly equipped to supply the different end-users (paper mills) with special paper grades, thanks to the sorting capabilities.  In New Westminster, we have shifted to more advanced recycling mechanical sorting technologies that can separate different types of plastic, paper and mixed containers automatically.  Urban Impact recently opened an office in Calgary.

Our Hybrid Diesel Electric Collection truck–the first recycling collection and compaction truck in Canada to have an electrically operated Hydraulic pump, makes no noise while it dumps and compacts the paper outside your business. We continue to invest in hybrid technology.

Please contact us to find out how our recycling and shredding services can give you a competitive edge.

How to Go Green with Urban Impact

Urban Impact has been showing companies for 20 years how to go green and positively impact the environment by increasing the amount of waste that is recycled. We provide Customized Recycling Programs, Employee Recycling Education, and Grade 4/5 School Tours.

We enjoy sharing our recycling best practices and customer success stories (case studies) and helping others go green.

We always want to hear your views – read our position on key industry issues, and join in on  the conversation. Join our blog.

Contact us today and learn how you can save money, save time, and go green!